The role

As a Technical Support Engineer, you´ll assist Jeppesen's customers with the daily management, planning and maintenance of the product. The responsibilities will include technical support, provision of knowledge injections, problem solving, analyzing and upgrading new releases. You will also be responsible for providing service and support according to the service level agreements.

The team is made up of 25 generalists with skills in programming, technical problem-solving, understanding and customer interactions. The team acts as the client's voice within Jeppesen and collaborates with other departments to highlight important technical and operational inquiries. Together with the talented team, you´ll take care of complex challenges and prepare business cases highlighting software benefits to clients.

Some responsibilities for the team

• Analyze and process defects and provide interim solutions according to Service Level Agreements

• Technical support regarding usage of functionalities in the system, including propriety programming languages and other development tools 

• Deliver software updates and releases. Assists customers with specific deployments

• Ensure that Jeppesen organization acts upon customers ideas and feedback

• Participate in Health Checks. Health check is a process looking at the physical condition, usage and maintenance of the product at a customer. The purpose is to maximize the business value of the product and thereby defend the business model

• Share client feedback and system improvement ideas within the product management

We are looking for individuals with a strong curiosity for learning about the airline industry. In this role, you will collaborate closely with your team while also working independently, requiring both strong teamwork and self-sufficiency. You have excellent communication skills and a keen interest in technical problem-solving.

Qualifications

• Recent graduated with a Bachelor’s or Master´s degree in a relevant area

• Fluent in spoken and written English

• Basic programming skills, preferably Python

Bonus skills

• Experience from customer relations

• Comfortable working in Linux

About Jeppesen 
 One third of the pilots and cabin crew worldwide are flying with schedules produced by Jeppesen's innovative solutions. One million pilots use their navigation products, and every day some 70,000 routes around the world are planned with the help of Jeppesen. They are solving some of the hardest combinatorial optimization problems you can imagine, in one of the most exciting and dynamic industries you can find.  

At Jeppesen in Göteborg, over 400 employees from over 50 countries develop, implement and support cutting-edge resource optimization systems for airlines and railways. Jeppesen's crew planning and optimization product lines are mainly developed in Gothenburg. Jeppesen has more than 3500 employees worldwide and is a subsidiary of Boeing. 
 
 About the talent program 
 
Who are you?  
We are looking for individuals who are driven, curious, and have a passion for learning and solving complex problems. You are a technical enthusiast and would love to further explore your critical thinking, logical reasoning, and creativity in your daily work. You thrive in a social and communicative environment and long for a workplace with talented engineers who prioritize teamwork and believe that magic happens when great minds work together. 

The program 
These positions are a part of the Earn Your Wings talent program which is a collaboration between Hubbau and Jeppesen. During the yearly talent program, you will be employed by Hubbau and work as a consultant in your specific role at Jeppesen. After that, the ambition is that your journey instead turns into employment directly at Jeppesen. Our goal is for you to have a fun and rewarding first year where you will be equipped with the best conditions for the future at Jeppesen and your professional life.  
 
The cherry on top 
During the year, you'll expand your network and skills through dedicated training days. These sessions cover both technical and soft skills, helping you develop problem-solving techniques and see failure as part of the learning process. At Jeppesen, curiosity, creativity, and the courage to challenge ideas are highly valued, equipping you with the mindset and tools to approach technical challenges in new ways. On top of that, you’ll become part of a strong community, enjoying plenty of fun activities and social events throughout the year.  
 
Other information  

We are looking for two individuals for this role and the talent program starts on the first of September 2025 (2025-09-01).
These positions are full-time employment located at Jeppesen's office in central Gothenburg. We practice ongoing selection, so do not hesitate to express your interest.